Shipping Policy

Last Updated: October 25, 2026

At DoorVibe, we're committed to delivering your orders safely and efficiently. 🎄✨

We want your shopping experience to be as smooth and enjoyable as possible, from placing your order to receiving your festive lights.

1. Shipping Destinations

We offer international shipping to eligible countries worldwide, including destinations across Europe, North America, and other regions.

Shipping availability may vary depending on your location.

You can confirm whether delivery is available to your address during checkout.

2. Order Processing

Once your order is placed, our team will begin preparing it for shipment.

Orders are processed after payment has been successfully confirmed.

Orders placed during weekends, public holidays, or peak shopping seasons may require additional processing time.

You will receive a shipping confirmation email once your order has been dispatched.

3. Estimated Shipping Times

Our current estimated shipping timeframe is:

Standard Shipping: 6–10 days

Please note that shipping times are estimates and may vary depending on:

• Your delivery destination

• Local carrier operations

• Customs clearance procedures

• Public holidays or peak shopping periods

• Unexpected transportation delays

The delivery estimate provided at checkout will apply to your order.

While we work hard to deliver orders promptly, delivery dates are not guaranteed unless expressly stated.

4. Shipping Costs

Applicable shipping fees, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on your location, order size, and available delivery methods.

You will have the opportunity to review the shipping cost before confirming your order.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow some time for the carrier to update the tracking status after dispatch.

If you have any questions about your shipment, please contact us at:

doorsvibe@gmail.com

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

Please double-check your:

• Full name

• Shipping address

• Postal or ZIP code

• Contact information

If you notice an error, contact us as soon as possible at doorsvibe@gmail.com.

We will do our best to update your information before dispatch, but changes cannot always be guaranteed once an order has shipped.

If a package is returned due to an incorrect or incomplete address supplied by the customer, additional reshipping fees may apply, subject to applicable law.

7. Shipping Delays

Although we aim to deliver within the estimated timeframe, unexpected delays can occasionally occur.

Possible causes include customs inspections, carrier disruptions, severe weather, and high seasonal shipping volumes.

If your order is significantly delayed, please contact our support team so we can investigate.

Your statutory rights regarding late or non-delivery remain unaffected.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact us.

We recommend first checking with household members, neighbors, and your local delivery service.

If your package is lost in transit, our team will investigate with the shipping carrier.

If your order is confirmed lost before delivery, we will arrange an appropriate replacement or refund.

DoorVibe remains responsible for the delivery of orders in accordance with applicable consumer protection laws.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Email doorsvibe@gmail.com with:

• Your order number

• A description of the damage

• Clear photos of the affected product and packaging

Our team will review the issue and arrange an appropriate solution, which may include a replacement or refund.

10. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country.

Some charges may be collected at checkout, while others may be collected by customs authorities or the delivery carrier.

Where charges are not prepaid and are properly disclosed as the customer's responsibility, customers may be required to pay them before delivery.

All charges and responsibilities are subject to applicable laws and the information provided at checkout.

11. Holiday & Peak Season Shipping

During busy shopping periods, particularly Christmas and other major holidays, delivery services may experience higher shipment volumes.

We recommend placing your order early if you need your DoorVibe lights for a special occasion.

Delivery before Christmas or any specific holiday is not guaranteed unless explicitly confirmed at checkout.

12. Returns & Refunds

If you wish to return an item, please contact our customer support team before sending it back.

For returns under our voluntary 30-day return policy, customers must obtain approval and the correct return shipping address before shipping the product.

Customers are responsible for arranging and paying for standard change-of-mind return shipping unless otherwise required by law.

Statutory cancellation and return rights remain unaffected.

For more information, please refer to our Return & Refund Policy.

13. International Consumer Rights

Customers in certain regions, including the European Union and United Kingdom, may have additional rights relating to delivery times and undelivered goods.

We will comply with applicable consumer protection laws, including requirements relating to delivery within agreed timeframes, remedies for non-delivery, and responsibility for goods during shipment.

Nothing in this policy limits your statutory consumer rights.

14. Contact Us

If you have any questions about shipping, delivery, or your order, we're always happy to help!

Store Name: DoorVibe

Customer Support Email: doorsvibe@gmail.com

Our team will do its best to assist you with any shipping-related concerns.

Thank you for choosing DoorVibe! We can't wait to bring a little Christmas magic to your ride! 🎄❤️