Return & Refund Policy

Last Updated: October 25, 2026

At DoorVibe, customer satisfaction is our priority! 🎄✨

We offer a 30-day return policy to help ensure you have a positive shopping experience.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of receiving your order.

For returns under our voluntary 30-day policy, the following conditions apply:

• The item must be in its original condition, without damage caused by improper use.

• The item should include its original packaging and accessories, where reasonably possible.

• Proof of purchase or an order number is required.

• Your return request must be reviewed and approved by our customer support team before shipping.

These conditions do not restrict any statutory consumer rights.

2. How to Request a Return

Please do not send any products back without contacting us first.

To request a return:

1. Email us at [doorsvibe@gmail.com] with your order number and reason for returning.

2. Our customer support team will review your request.

3. Once your voluntary return is approved, we will provide the correct return shipping address and instructions.

4. You must arrange and ship the product back to the address provided.

5. Once we receive and inspect the returned item, we will process any applicable refund.

Important: Customers are responsible for arranging and paying for their own return shipping for change-of-mind returns, unless otherwise required by law.

Returns sent without prior authorization or to an incorrect address may be refused under our voluntary return policy.

For customers exercising statutory cancellation rights, prior approval is not required. Please notify us of your decision to cancel, and we will promptly provide the necessary return instructions and address.

3. Return Shipping Costs

For change-of-mind returns:

• Customers are responsible for all return shipping costs.

• Customers must arrange shipment to the return address provided by DoorVibe.

• We do not provide prepaid return shipping labels for standard voluntary returns.

• We strongly recommend using a trackable shipping service.

• Customers are responsible for ensuring their return package reaches the designated return address.

If you receive a defective, damaged, or incorrect product, please contact us first. We will arrange an appropriate solution and cover necessary return shipping costs where required by applicable law.

4. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact our support team as soon as possible.

Include your order number, a description of the issue, and clear photos or videos where possible.

After reviewing the issue, we will arrange an appropriate remedy, which may include:

• A replacement product

• A repair, where appropriate

• A partial or full refund

We may not require you to return the original item in every case.

Your legal rights regarding faulty or misdescribed products remain unaffected.

5. Refund Processing

Once we receive and inspect your eligible return, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

For returns under our voluntary 30-day policy, we aim to process refunds within 10 business days after receiving the returned item.

Your bank or payment provider may require additional time to reflect the refund.

Where applicable consumer law requires an earlier refund, the statutory deadline will apply.

6. Exchanges

If you wish to exchange your product for a different design, please contact us first.

All voluntary exchanges are subject to approval and product availability.

Customers are responsible for return shipping and any applicable additional shipping charges for change-of-mind exchanges.

For defective or incorrect items, your statutory rights remain unaffected.

7. Promotional & Bundle Purchases

For promotional purchases, including our Buy 3 Get 1 Free offer, partial returns may affect the promotional discount.

Refunds will be calculated based on the products returned, the items retained, and the amount originally paid.

Free promotional items have no separate refundable purchase price.

All adjustments are subject to applicable consumer laws.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If your order has not been dispatched, we will do our best to cancel it.

Once an order has been shipped, cancellation and returns will be handled according to this policy and applicable consumer law.

9. Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will investigate the issue with the shipping carrier and arrange a suitable resolution.

If your order is confirmed lost before delivery, we will provide an appropriate replacement or refund in accordance with applicable law.

10. International Returns

We accept eligible international return requests.

Customers making change-of-mind returns are responsible for arranging and paying for return shipping to our designated return address.

Any applicable customs fees or import charges related to voluntary returns are generally the customer's responsibility, except where applicable law provides otherwise.

Please contact our support team before arranging an international return.

11. European Union & United Kingdom Consumer Rights

Customers in the EU and UK may have additional statutory consumer rights.

For qualifying online purchases, consumers generally have 14 days after receiving their goods to cancel their order without providing a reason.

After notifying us of cancellation, customers generally have another 14 days to send the items back.

Customers are normally responsible for direct return shipping costs for change-of-mind cancellations, provided they were informed of those costs before purchasing.

Statutory cancellation rights do not require DoorVibe's approval. Customers should notify us of their cancellation by email. We will promptly provide the appropriate return address and instructions.

Statutory refunds will be processed within the time required by applicable law. Where permitted, we may withhold reimbursement until the goods are returned or evidence of return shipment is provided.

Applicable refunds will include standard outbound delivery costs where legally required.

EU customers also benefit from a minimum two-year legal guarantee for defective or non-conforming goods, while UK customers retain their statutory rights regarding faulty or misdescribed products.

Our voluntary 30-day return policy does not limit these rights.

12. Contact Us

If you have questions about your order, returns, or refunds, please contact us.

Store Name: DoorVibe

Customer Support: [doorsvibe@gmail.com]

Return Shipping Address: Provided by our customer support team after reviewing your return request.

Please do not ship products to the original sender's address or any other address without receiving the correct return instructions.

Thank you for shopping with DoorVibe! 🎄❤️